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建筑領(lǐng)域 建筑領(lǐng)域
Scope of Construction Scope of Construction

地產(chǎn)領(lǐng)域 地產(chǎn)領(lǐng)域
Scope of Real Estate Scope of Real Estate

全員質(zhì)量管理能力提升 Overall-Staff Quality Management Advancement 提供最優(yōu)服務(wù) Providing Best Services
We provide training programs for all designers, procurement
我們開展科技設(shè)計(jì)人員、采購人員、施工人員的 我們完善客戶服務(wù)體系、健全客戶溝通渠道，不 We have improved our customer service system, customer
personnel and construction workers so as to raise their awareness communication channels and customer satisfactory, and will
培訓(xùn)碍论，不斷提升員工質(zhì)量意識。 on the importance of quality. 斷提升客戶滿意度，全力與客戶構(gòu)筑長遠(yuǎn)倡怎、共贏的伙 continue to build long-term and mutually beneficial partnerships
伴關(guān)系。2012 年贱枣，保修期內(nèi)的工程抽樣客戶總滿意率 with our customers. In 2012, we had a 100% customer satisfaction
rate in the sampling of projects that were within the warranty
為 100%监署，其中滿意為 84.7%，基本滿意為 15.3%纽哥。
period, of which we received an exceptional satisfaction rating of
84.7% and basic satisfaction rating of 15.3%.
科技設(shè)計(jì)人員 采購人員 施工人員 客戶服務(wù)管理
Scientific and Sourcing Staff Construction Workers
Technological Designers Customer Service Management
我們建立了由董事長為一把手钠乏，覆蓋公司各個(gè)層
通過與施工技術(shù)雜志社合作舉辦 編制建筑材料采購教材，組織采 開展全面質(zhì)量管理小組活動春塌，召 We have established a customer service system covering
“高層與超高層建筑論壇”晓避，組織 購人員開展原材料采購專項(xiàng)培訓(xùn) 開基層企業(yè)的質(zhì)量專題會議簇捍；推 級的客戶服務(wù)組織體系，不斷健全客戶服務(wù)管理制度俏拱， all levels of the company . The Chairman of the Board sits at
召開“中國建筑 2012 年技術(shù)交流 Prepare building material procurement 行“以查代訓(xùn)”暑塑，利用對項(xiàng)目質(zhì)量 優(yōu)化客戶服務(wù)管理機(jī)制，持續(xù)提升客戶服務(wù)管理能力锅必。 the head and steers all improvements in customer service
研討會”等形式梯投，為技術(shù)人員創(chuàng)造 training materials, and organize training 檢查的時(shí)機(jī)，指導(dǎo)施工人員質(zhì)量 management system. He and his team also optimize the
sessions on sourcing.
學(xué)習(xí)交流平臺 管理方法况毅、技術(shù)標(biāo)準(zhǔn)等 我們頒布《中國建筑保密管理辦法》分蓖，設(shè)立保密機(jī) customer service management mechanism, and work to
Hold High-rise Building Forum in Carry out total quality control group enhance our customer service management capability.
association with the Construction activities, hold conferences on the 構(gòu)，明確保密機(jī)構(gòu)職責(zé)尔许，劃定文件保密級別么鹤，與相關(guān)人
Technology Magazine Publishing importance of quality in grassroots We have enacted the CSCEC Regulations on Confidentiality
House, and organize the “2012 enterprises, promote inspections instead 員簽署保密承諾書。
C S C E C Te c h n o l o g y S e m i n a r ” of trainings, and take advantage of quality Management and established confidentiality organizations. We
to create a learning platform for inspections so as to train construction
technicians. workers about quality management 做好客戶溝通是留住客戶味廊、提升客戶忠誠度的重 follow all responsibilities related to confidentiality and grade
methods and technical standards. all confidential documents to ensure privacy. And we also sign
要舉措蒸甜。我們完善客戶溝通制度，規(guī)范與客戶交流的
全員質(zhì)量管理能力提升 confidentiality commitments with all relevant personnel.
Overall-Staff Quality 方式余佛、方法及流程柠新，實(shí)現(xiàn)與客戶密切的互動。 Good communication with our customers is vital to retaining
Management Advancement their business and enhancing their loyalty towards our company.
To this end, we regularly make improvements to our customer
communication system, standardize our methods and procedures
to achieve closer interaction with them.
全過程質(zhì)量控制 Overall process Quality Controls
精品工程源于過程控制辉巡。我們將質(zhì)量控制融入到 High-grade projects stem and succeed from professional
process controls. We incorporate quality controls into the 客戶溝通方式恨憎、內(nèi)容及特點(diǎn)
設(shè)計(jì)、采購郊楣、施工憔恳、竣工的全過程，全力鑄造精品净蚤。 design, procurement, construction and completion process to
create high-quality projects. The Channels, Content and Features of Communication with Customers

溝通方式 溝通內(nèi)容 溝通特點(diǎn)
Channels Contents Features
高層直接交流 禮節(jié)性拜訪钥组、戰(zhàn)略合作談判 實(shí)現(xiàn)與客戶各層級的直接交流與溝通
建立集中采購管理中心，制定集中采購平臺建設(shè)方案今瀑，選定 15 家單 強(qiáng)化對施工作業(yè)層的工序程梦、工藝操作管理；
位作為集中采購試點(diǎn)橘荠； 落實(shí)“樣板引路制”屿附、“三檢制”、“質(zhì)量例會制”等制度砾医； Direct communication with top Courtesy call and strategic cooperation Realize direct communication with
對建筑材料性能及分包商資質(zhì)提出明確的要求拿撩； 明確并落實(shí)各專業(yè)的工長衣厘、施工人員如蚜、工藝質(zhì)量第一責(zé)任人的質(zhì)量管理 management negotiation customers at all levels
監(jiān)督建筑材料加工压恒、進(jìn)入施工現(xiàn)場； 崗位職責(zé)错邦，前移質(zhì)量控制 業(yè)務(wù)面談探赫、需求調(diào)查 業(yè)務(wù)主體內(nèi)容交流 最直接最有效的溝通方式
嚴(yán)控分包商施工進(jìn)度與質(zhì)量 Strengthen management of the construction procedures, technical Business interviews and surveys on Communication about the main business The most direct and effective
Establish a centralized procurement management centre, develop process and operations; demands communication channel
a building program for the centralized procurement platform, and Implement the“template guiding system”, the“three-inspection
select 15 companies to participate in pilot project; system”and the“regular quality meeting system”; 電話、網(wǎng)絡(luò)撬呢、短信交流 事件性交流 時(shí)間短伦吠、效率高、內(nèi)容量大
Put forward clear requirements for the performance of building Clear and implement quality management job responsibilities for Telephone, network and short message Event communication Short time, high efficiency and much
materials and the qualification of subcontractors; professional foremen, construction workers, key person liable in information
Supervise the manufacturing process and the delivering of building materials; charge of the technical quality process
Strictly control subcontractors’construction progress and quality

設(shè)計(jì)階段 采購階段 施工準(zhǔn)備階段 施工階段 竣工階段
Design Phase Procurement Phase Preparation Phase Construction Phase Completion Phase 增值服務(wù) Value-added Services
我們發(fā)揮“全產(chǎn)業(yè)鏈一體化”的優(yōu)勢魂拦，主動為客戶 We always utilize our competitive advantages fully to develop
the entire industry chain, and actively provide customers with
設(shè)計(jì)前：掌握工程勘察地質(zhì)資料毛仪、參數(shù)、水文 制定質(zhì)量管理制度芯勘、落實(shí)崗位職責(zé)箱靴、配備質(zhì) 參照內(nèi)部驗(yàn)收制度，重點(diǎn)檢查隱蔽工程質(zhì)量荷愕；
特征等相關(guān)資料衡怀；編制設(shè)計(jì)大綱，建立設(shè)計(jì) 量管理人員安疗； 組織客戶抛杨、監(jiān)理等各方共同參與工程驗(yàn)收 提供建筑一體化最優(yōu)解決方案和綜合服務(wù)，不斷滿足荐类、 optimal solutions for integrated building and comprehensive
校審制度怖现； 制定項(xiàng)目的質(zhì)量目標(biāo)，分析項(xiàng)目的施工特點(diǎn) Focus on examining the construction quality 超越客戶需求玉罐。 services to satisfy and exceed our customers’ needs.
設(shè)計(jì)中：積極開展方案比選和設(shè)計(jì)方案優(yōu)化真竖， 與難點(diǎn)，編制質(zhì)量策劃書及質(zhì)量管理計(jì)劃厌小； in hidden projects according to the internal We provide customers with services related to project
檢查設(shè)計(jì)中可能出現(xiàn)的問題恢共； 編制施工方案、技術(shù)交底等管理文件 acceptance system; 我們?yōu)榭蛻籼峁╉?xiàng)目立項(xiàng)璧亚、項(xiàng)目可行性研究讨韭、融投 application, project feasibility studies, and financing and
Organize clients, supervisory agencies and
設(shè)計(jì)后：從功能、安全癣蟋、可實(shí)施等角度開展評審 Formulate a quality management system, other parties to perform the acceptance
Pre-design: master relevant materials implement job responsibility guidelines, and system together 資咨詢與服務(wù)透硝；協(xié)助客戶開展項(xiàng)目勘察設(shè)計(jì)、項(xiàng)目管理疯搅、 investment consultation in order to help them with project
arrange quality management staff;
of engineer ing investigation such as surveys and design, project management, bidding management
geological data, parameters, hydrological Set quality objectives for all projects, analyze 招投標(biāo)代理濒生、造價(jià)咨詢；向客戶介紹新工藝幔欧、新方法罪治，
characteristics, compile design brief and anticipated features and difficulties during and cost consulting. We have also introduced new technologies
establish censorship for design; the project construction phase, and prepare a and methods to help customers reduce construction costs and
Design: prioritize and optimize design scheme quality planning and management plan; 在保障工程質(zhì)量前提下降低施工成本丽声；編制工程使用
so as to find problems that may occur; Prepare a construction program and technical ensure the quality of their projects. For the convenience of our
clarification paper and other management
Post-design: evaluate the design from different documents 說明書，方便客戶使用觉义。 customers, we are preparing an engineering manual.
aspects such as function, security and operability
38 拓展幸秆闵纾空間·Expanding a happy living environment 拓展幸福空間·Expanding a happy living environment 39