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建筑領(lǐng)域 建筑領(lǐng)域
Scope of Construction Scope of Construction

地產(chǎn)領(lǐng)域 地產(chǎn)領(lǐng)域
Scope of Real Estate Scope of Real Estate

安心購(gòu)房 物業(yè)服務(wù)管理平臺(tái) Property Service Management Platform
Our objective is to improve our customer satisfaction
我們主動(dòng)向客戶披露項(xiàng)目信息害晦，保障合同的公平 我們以持續(xù)提升客戶滿意度為目標(biāo)肌蜻，不斷完善物
rate and regularly improve our property service management
制定與執(zhí)行茴厉，全力保護(hù)客戶信息安全撞羽，努力讓客戶在購(gòu) 業(yè)服務(wù)管理體系核行，健全物業(yè)服務(wù)管理制度，提高工作 platform to provide a sound property service management
房中享受到尊貴、專業(yè)、細(xì)致的服務(wù)兄淫。 人員服務(wù)意識(shí)與能力屯远，加強(qiáng)社區(qū)溝通與民主建設(shè)，為高 system. We also work hard to improve employees’ awareness
and to strengthen our communication with communities and
我們主動(dòng)向客戶提供透明捕虽、清晰的項(xiàng)目信息慨丐，嚴(yán) 品質(zhì)的物業(yè)服務(wù)打造支撐平臺(tái)。 have constructed a democratic support platform to ensure
格落實(shí)《項(xiàng)目及周邊不利因素提示工作指引》泄私，強(qiáng)制性 high-quality property services.

地向客戶公示項(xiàng)目及周邊不利因素房揭；加強(qiáng)廣告宣傳材
料內(nèi)容的審核。2012 年挖滤，廣告合規(guī)率 100%崩溪。
設(shè)立物業(yè)服務(wù)培訓(xùn)中心浅役，宣貫物業(yè)管理手冊(cè)斩松、開展知識(shí)競(jìng)賽活動(dòng)，全力打造專業(yè)化的物業(yè)管理經(jīng)
我們頒布合同示范文本觉既，明確合同結(jié)構(gòu)與內(nèi)容惧盹； 營(yíng)團(tuán)隊(duì)。2012年瞪讼，管理人員持證上崗率100% 钧椰；特種作業(yè)人員持證上崗率100%
Establishing property services training centers, publicizing our property management manual, and
建立合同評(píng)審機(jī)制，重點(diǎn)審核協(xié)議條款表述符欠、合同附件嫡霞、 conducting property knowledge contests to build a professional property management team. In 2012, 100%
of our management and operations staff had qualified certificates
附圖等內(nèi)容；為客戶提供專業(yè)資料以供了解房屋建筑 推進(jìn)質(zhì)量希柿、環(huán)境诊沪、職業(yè)健康安全等三個(gè)管理體系整合，頒布一體化管理手冊(cè)及程序文件曾撤；完善管
理手冊(cè)端姚，明確職能部門管理職責(zé)；頒布寫字樓挤悉、別墅渐裸、普通住宅三業(yè)態(tài)管理手冊(cè)
專業(yè)知識(shí)，設(shè)置專人為客戶解答簽訂合同過程中的疑 Promoting the integration of our quality, environment, and occupational health and safety management
向客戶介紹購(gòu)房信息 物業(yè)服務(wù) systems, and promulgating the manual and procedures of our integrated management; perfecting the
Introducing house-purchase information to customers management manual and clearing all functional management responsibilities; releasing management
問装悲，全力保護(hù)客戶合法權(quán)益昏鹃。 管理平臺(tái) manuals for office buildings, villas and common homes
Property Service 制定并落實(shí)客戶溝通管理辦法，設(shè)立服務(wù)熱線诀诊、網(wǎng)絡(luò)論壇盆顾、意見箱，開展特約服務(wù)回訪畏梆、社區(qū)文化
Management 活動(dòng)您宪，方便社區(qū)與客戶奈懒、客戶與客戶之間的溝通
Purchase House Peacefully Platform Formulating and implementing customer communication management regulations, setting up a service
hotline, online forums, and suggestion boxes; carrying out special follow-up services, and community
At CSCEC we actively disclose information about our how we inspect advertising materials. In 2012, we had a 100% cultural activities to facilitate communication between communities and customers
projects to customers to ensure that our contracts are fulfilled advertising compliance rate. 每年按合同約定收取相關(guān)服務(wù)項(xiàng)目費(fèi)用，公布收取標(biāo)準(zhǔn)宪巨；與項(xiàng)目所在地街道或鄉(xiāng)鎮(zhèn)政府等相關(guān)部
and to protect the safety of customer information. We do this We have released a contract template so that all contracts 門溝通磷杏，推進(jìn)業(yè)主委員會(huì)的成立
Charging only for annual related services in accordance with the contracts, and releasing the service
so that our customers can enjoy our respected, professional are structured with clear content and have established a charge; communicating with communities and township governments at the project site, and promoting
the establishment of a proprietors’ committee
and meticulous services when purchasing homes. contract review mechanism to review the articles, attachment,
We have taken the initiative to provide customers and drawing elements of the contract. We provide customers
with transparent and clear information about our projects with professional information so that they better understand
and have implemented the Working Guidelines on Noticing the details of housing and building, and have assigned staff to
Unfavorable Factors Relating to a Project or Its Surrounding answer any questions before the signing of contracts. We do 提供差異化、個(gè)性化服務(wù) Providing Differentiated Services
Environment to better inform them. We are also strengthened this to protect their legitimate rights and interests. 我們依據(jù)客戶的不同需求捏卓，提供差異化极祸、個(gè)性化 Based on the needs of our customers, we provide
differentiated services to meet their property services
的服務(wù)，持續(xù)滿足常規(guī)物業(yè)服務(wù)需求怠晴，積極探索客戶 demands. We also actively evaluate their needs and strive to
潛在需求遥金，努力為客戶提供物業(yè)增值服務(wù)。 provide value-added services.
案例：房證一起交接 We have taken the initiative to provide customers with
我們主動(dòng)向客戶提供房屋使用信息蒜田，明確危險(xiǎn)源稿械、 information about the use of houses, and regularly clear all
中建地產(chǎn)在中國(guó)建筑組建 30 周年之際，積極推 The approach achieved a triple-win effect with “a highly- 危險(xiǎn)處所冲粤，配備安全設(shè)施及保安人員美莫，全力保障客戶 sources of danger by installing safety facilities and arranging
進(jìn)濰坊中建 ·大觀天下項(xiàng)目房證一起交接，即客戶 efficient government, an honest enterprise and satisfied security personnel to protect customer health and safety.
owners”. The project was widely accepted by the markets 的健康安全梯捕。 We have established a three-dimensional property
在接房當(dāng)日就拿到所購(gòu)房屋的房產(chǎn)證厢呵，成為濰坊首 and owners.
我們構(gòu)建立體式物業(yè)管理服務(wù)體系，為客戶提供 management service system that not only provides customers
家“房證一起交接”的房地產(chǎn)開發(fā)企業(yè)傀顾，實(shí)現(xiàn)了“政 with basic office services, convenient support services,
基礎(chǔ)辦公襟铭、便利支援、資訊等基礎(chǔ)性服務(wù)短曾，還為客戶提
府高效寒砖、企業(yè)誠(chéng)信、業(yè)主滿意”的三贏效果错英，獲得了 information services and other basic services but also gives
供物業(yè)顧問咨詢入撒、物業(yè)資產(chǎn)經(jīng)營(yíng)等增值服務(wù)，滿足客戶 them value-added services such as property consulting and
市場(chǎng)和業(yè)主的廣泛認(rèn)可椭岩。 property asset management services. These services meet the
的家居生活基本需求與高層次需求茅逮。
basic and high-level demands of home life.
Case Study: Dual Delivery — Homes and Ownership Certificates
To celebrate the 30th anniversary of CSCEC, CSC Land
Group promoted the dual delivery of the Zhonjian Grand
World project in Weifang. The project allows customers to
obtain a house and its ownership certificate on the same
day. The company is the first real estate development
enterprise to offer this dual delivery service in Weifang. 央視報(bào)道“房證一起交接”
“Dual Delivery” was reported by CCTV

舒心住房 Living Comfortably
我們以坦誠(chéng)的態(tài)度、專業(yè)的精神判哥、真誠(chéng)的溝通献雅，持 Drawing on our open attitude, professional spirit, and
sincere communication, we continue to improve our property
續(xù)完善專業(yè)化物業(yè)服務(wù)管理平臺(tái)，全心為客戶提供常 service management platform by offering customers value- 西安中海華庭項(xiàng)目物業(yè)服務(wù)中心為客戶提供全方位的服務(wù)
規(guī)服務(wù)塌计、增值服務(wù)挺身。 added services. In 2012, Xi’an Zhonghai Mansion was recognized as a 2011 National Property Management Demonstration Residential Area.

44 拓展幸福空間·Expanding a happy living environment 拓展幸感拷觯空間·Expanding a happy living environment 45